This Privacy Policy explains how Haihai Tong Network Co., Limited, operating the YouToGame website and services ("YouToGame", "we", "us", or "our"), collects, uses, stores, shares, and protects personal information when you visit the YouToGame website; create or use an account; purchase digital products or services; make or receive payments; contact customer support; or otherwise interact with our services. This Privacy Policy should be read together with our Terms of Service, Delivery Policy, Refund Policy, and Cookie Policy.
The data controller responsible for the personal information described in this Privacy Policy is Haihai Tong Network Co., Limited (trading as YouToGame), business location Hong Kong; registered address UNIT 9, 1/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI HONG KONG. Privacy email: mail@youtogame.com. Additional registered-company information and contact details are available on our Contact Us page and in the website footer. For questions about this Privacy Policy or requests concerning your personal information, please contact us using the privacy email address above.
The information we collect depends on how you use YouToGame.
When you create or maintain an account, we may collect: email address; username or account name; encrypted or securely hashed password credentials; account preferences; account status; two-factor authentication information, where enabled; login history and account-security records; and information used to verify account ownership. We do not store your password in readable plain-text form.
When you place or manage an order, we may collect: order number; product purchased; product denomination; purchase price and currency; order date and status; delivery and fulfillment records; region, platform, or server selection; Player ID, UID, game account identifier, phone number, email address, or other delivery destination supplied by you; redemption or delivery status; and information needed to investigate a failed, delayed, or disputed order. For digital-code products, we may process and store the delivered code or related delivery record as necessary to provide access to your order, support delivery, prevent fraud, and resolve disputes. Because digital codes may grant access to value, you should keep your account and order information secure and should not share delivered codes with unauthorized persons.
When you make a payment, we may collect or receive: selected payment method; payment-provider name; transaction or payment reference number; payment amount and currency; payment status; refund and account-balance information; billing country or limited billing details; cryptocurrency transaction hash, wallet address, network, and confirmation status, where applicable; and fraud, risk, authorization, or verification results supplied by payment providers. Payment-card and wallet details may be collected directly by third-party payment providers. YouToGame does not intend to collect or store complete payment-card numbers or card-security codes. However, we may receive limited information such as the card type, issuing country, expiry information, or masked card digits where supplied by the payment provider. Each payment provider processes information under its own privacy notice and terms.
Account balance on YouToGame is for platform purchases only. Where balance services are used, we may collect: balance transaction history; top-up and spend records; refund credits to balance; security-verification records; and information required to investigate suspicious or unauthorized balance activity. We may retain these records where necessary for accounting, fraud prevention, regulatory compliance, and dispute resolution.
When you access our website or services, we may automatically collect: Internet Protocol address; device type; operating system; browser type and version; language and time-zone settings; approximate location derived from IP address; referring and exit pages; pages viewed and actions taken; date and time of access; session identifiers; cookie and similar-technology identifiers; network, login, security, error, and rate-limiting logs; and information used to detect automated, fraudulent, or abusive activity. We use this information to operate the website, maintain security, prevent abuse, diagnose technical problems, and understand how our services are used.
When you contact us, we may collect: your name, account identifier, and email address; order number; the content of your inquiry; chat transcripts or email correspondence; screenshots, error messages, and files you submit; support history; and information reasonably required to verify and resolve your request. Please avoid sending unnecessary sensitive information through customer-support channels.
Where available and legally permitted, we may collect: marketing preferences; newsletter subscription status; promotional-notification preferences; records of consent or unsubscribe requests; and interaction data relating to messages we send. Marketing communications are optional. You may unsubscribe using the method provided in the message or by contacting us. Transactional communications concerning accounts, orders, security, refunds, account balance, or policy changes are not marketing messages and may still be sent where necessary to provide the service.
We may use cookies, local storage, pixels, software development kits, and similar technologies for purposes including keeping you signed in; remembering language, currency, or website preferences; maintaining shopping-cart and checkout functionality; protecting account and payment security; detecting fraud and automated abuse; measuring website performance; understanding website usage; and advertising or marketing, where implemented and permitted. Strictly necessary cookies may operate without optional consent where permitted by law because they are required for account, security, checkout, or other essential functionality. Analytics, advertising, or other optional cookies will be handled according to applicable law and the choices available through our cookie banner or settings. Further information is provided in our Cookie Policy.
We process information as necessary to create and manage accounts; receive and verify orders; process payments; deliver digital codes and direct top-ups; provide order lookup and account-history functions; manage account balances used for platform purchases; process cancellations and refunds; provide customer support; and communicate with you about your orders and account.
We process information to confirm account and payment ownership; detect suspicious payments, logins, orders, balance activity, and chargebacks; prevent stolen-payment-method use; protect delivered digital codes; enforce transaction and security limits; prevent scraping, automated abuse, and attacks; investigate policy violations; and protect customers, suppliers, payment providers, and YouToGame. Where applicable, we rely on our legitimate interests in operating a secure digital-commerce platform, provided those interests are not overridden by your rights and interests.
We may process and retain information where necessary to maintain accounting and tax records; respond to valid legal requests; comply with court orders, regulatory obligations, sanctions rules, and applicable laws; establish, exercise, or defend legal claims; investigate unlawful conduct; and cooperate with competent authorities where legally required.
We may use information to diagnose errors; monitor availability and performance; develop and improve website features; understand aggregated usage patterns; improve product information and customer support; conduct internal auditing and quality assurance; and measure the effectiveness of services and communications. Where reasonably possible, we use aggregated or de-identified information for statistical analysis.
Where consent is required, we may rely on your consent for optional analytics cookies; advertising cookies; optional marketing messages; or other optional processing clearly described when consent is requested. You may withdraw consent at any time. Withdrawal does not affect processing lawfully carried out before consent was withdrawn.
Depending on your location and the activity involved, we may rely on one or more of the following legal bases: Performance of a contract — to create your account, process payment, fulfill an order, deliver a product, issue a refund, or provide support; Legitimate interests — to secure the service, prevent fraud, improve operations, maintain records, and protect our legal and commercial interests; Legal obligation — to comply with tax, accounting, regulatory, law-enforcement, and other legal requirements; Consent — for optional cookies, marketing, or other activities where consent is required; and Establishment, exercise, or defence of legal claims — where necessary to manage complaints, disputes, fraud, or litigation. The legal basis that applies may depend on your jurisdiction.
We do not sell personal information in exchange for money. We may disclose information only where reasonably necessary for the purposes described below.
We may share order and transaction information with payment processors, card networks, banks, wallet providers, cryptocurrency payment providers, and fraud-screening services to process payments; confirm payment status; handle refunds; prevent fraud; resolve disputes and chargebacks; and comply with payment and legal requirements.
We may share the minimum information needed with suppliers or fulfillment partners to complete your order. Depending on the product, this may include product and denomination; country or region; Player ID or UID; server or platform; phone number; email address; or other delivery destination provided by you. These partners receive only the information reasonably necessary to fulfill, verify, or troubleshoot the order.
We may use service providers for website hosting; cloud infrastructure; database and storage services; cybersecurity; content delivery; error monitoring; account authentication; communications; and technical support. These providers may process information on our behalf under contractual and security obligations.
We may share relevant information with email, ticketing, live-chat, or customer-service platforms to send order confirmations; deliver digital-product information; respond to customer inquiries; notify you about refunds, account balance, and account security; and maintain customer-support records.
Where we use optional analytics or advertising providers, they may receive technical, cookie, device, or interaction information in accordance with your consent choices and applicable law.
We may disclose information to lawyers, accountants, auditors, insurers, regulators, courts, law-enforcement authorities, or other competent public bodies where reasonably necessary or legally required.
If all or part of our business is reorganized, merged, acquired, financed, or transferred, personal information may be disclosed to relevant advisers and counterparties, subject to appropriate confidentiality and legal safeguards.
YouToGame is operated from China and serves customers in multiple countries and regions. Our suppliers, payment providers, hosting companies, communication providers, analytics providers, and other service providers may process information outside your country of residence. Where personal information is transferred internationally, we will take measures reasonably required by applicable law, which depending on the jurisdiction may include contractual data-protection terms; standard contractual clauses; transfer assessments; security and access controls; processing in jurisdictions recognized as providing adequate protection; or other lawful transfer mechanisms. International transfers may be subject to the laws of the country in which the recipient or service provider operates.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including service delivery, security, accounting, legal compliance, and dispute resolution. Retention periods may differ by category.
When information is no longer required, we will delete it, anonymize it, or securely restrict its use, unless further retention is legally permitted or required.
We use reasonable administrative, organizational, and technical measures designed to protect personal information, which may include HTTPS/TLS encryption in transit; secure password hashing; access restrictions; role-based internal permissions; two-factor authentication options; account and balance security controls; monitoring and fraud detection; logging and rate limiting; backup and recovery procedures; and security reviews of relevant service providers. No website, database, transmission method, or storage system can be guaranteed to be completely secure. You are responsible for protecting your password, email account, authentication devices, order details, and delivered digital codes. Please contact us promptly if you believe your account or personal information has been compromised.
We may use automated tools or risk indicators to identify suspicious orders, payments, logins, account activity, or balance movements. These systems may consider information such as transaction patterns; IP and device information; account history; payment-provider results; order value or frequency; delivery destination; and indicators of unauthorized or abusive activity. An automated result may cause an order or balance operation to be delayed, referred for manual review, or declined. Where applicable law provides a relevant right, you may contact us to request human review or provide additional information concerning a significant automated decision.
Depending on your location and applicable law, you may have the right to be informed about how your information is used; request access to personal information held about you; request correction of inaccurate or incomplete information; request deletion of information in certain circumstances; request restriction of processing; object to certain processing based on legitimate interests; receive certain information in a portable format; withdraw consent; opt out of marketing communications; request review of certain automated decisions; and lodge a complaint with a competent data-protection authority. These rights are not absolute. For example, we may need to retain transaction information for tax, accounting, fraud prevention, dispute resolution, or other legal purposes.
To submit a privacy request, contact mail@youtogame.com with the subject "Privacy Request". Please provide the email address associated with your account; the type of request; sufficient information for us to locate the relevant records; and any information reasonably required to verify your identity. We may request identity verification before disclosing, correcting, deleting, or transferring information. We will respond within the period required by applicable law. Complex or repeated requests may require additional time where legally permitted. We will not ordinarily charge a fee for a reasonable privacy request, although a reasonable fee or refusal may be permitted for manifestly unfounded or excessive requests under applicable law.
Where an account-deletion function is available, you may submit a request through your account or contact us. Deleting an account may remove or disable access to certain profile information. However, we may retain limited information where necessary for completed orders; refunds and account-balance records; accounting and tax obligations; fraud prevention; chargebacks and disputes; security; enforcement of our agreements; or compliance with applicable law. Before requesting deletion, you should spend any remaining eligible account balance on platform purchases where possible, or contact support about outstanding balance, and save any order information or unused digital codes you still require.
YouToGame is not intentionally directed to children. Users must be at least 18 years old, have reached the age of legal majority in their jurisdiction, or use the service with valid parental or guardian involvement where permitted by applicable law. We do not knowingly collect personal information from children in circumstances prohibited by applicable law. If you believe a child has provided personal information improperly, please contact us so that we can investigate and take appropriate action.
Our website may contain links to third-party brands, payment providers, product issuers, social-media services, or other external websites. We do not control the privacy practices of those third parties. When you leave YouToGame or use a third-party payment or redemption service, that third party's privacy policy and terms may apply. You should review those notices before submitting information directly to a third party.
Some browsers or devices provide "Do Not Track" or other privacy preference signals. Because these signals are not implemented uniformly, our response may depend on applicable law, the technology used, and the cookie or consent tools available on our website. Where legally required and technically supported, we will process recognized opt-out or privacy preference signals accordingly.
Please contact us first if you have concerns about how we process personal information — privacy email mail@youtogame.com. Depending on your place of residence, you may also have the right to lodge a complaint with your local data-protection or privacy regulator. Contacting us does not affect your right to complain to an authority where that right is provided by law.
We may update this Privacy Policy to reflect changes in our services; technology; service providers; data-processing practices; legal or regulatory requirements; or security measures. The latest version will be published on this page with an updated "Last Updated" date. Where required by law, we will provide additional notice of material changes through the website, account notification, or email. Changes will apply from their stated effective date and will not retroactively legitimize processing that was unlawful when performed.
Haihai Tong Network Co., Limited (YouToGame)
Registered Address: UNIT 9, 1/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI HONG KONG
Business Location: Hong Kong
Email: mail@youtogame.com
Online Support: Available through the official YouToGame website.